Ordering & Tracking

We have a 1-Business Day shipping guarantee here at The Bear Factory. Our hours of operation are Monday-Thursday 9am-5pm, Friday 9am – 4pm. Orders placed outside of these business hours will be shipped within 24 hours of the next business day. For more information please click here.

We have two order minimum requirements – the first is a £50 minimum per order and the second is a minimum of 5 qty per plush style. You do not have to order in quantities of 5, the minimum just requires at least 5 per style. For more information please click here.

All orders can be tracked using the tracking information provided, occasional consignments can be split, please check parcel numbers.

Shipping rates depend on the weight and dimension of each package. The website should calculate the shipping charge for general order. Palletised orders are charged on a per order basis. Please email hello@thebearfactory.uk for a quote.

Sometimes, when we are near depletion of certain items this may result in and Out-of-Stock situation. In these cases we will update and invoice accordingly to reflect the change to your order. Please check your invoice, which is sent to you via email to review your final invoice, as we do not contact each customer upon depletion of an item. If you wish to be contacted if an item is out of stock we ask that you contact us before placing the order so we are able to notate it on your account. Out-of-Stock items will not be backordered.

All orders must be submitted through our website. If you require any assistance with this, please email hello@thebearfactory.uk

Check out our Order Process Sheet for additional details and information.